1. Aarvi organics are non-returnable due to hygiene/health and personal care/wellness nature of the product.
2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Order number to contact@aarviorganics.com,
within 24 hours of the order delivery. We would require 3-5 business days to revert.
3. Kindly take picture of the damaged/tampered side of the product or package.
4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
a. Package has accessories missing.
b. Damaged or broken bottles/pack.
c. Wrong product delivery.
d. Expired product delivery.
6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging.
Retain the invoice and original manufacturer’s packing for successful pick-up and return.
7. Returns will not be accepted if:
a. The product is damaged.
b. It is without invoice.
c. It is with tampered order number and price
d. It is without its original packaging.
8. Please do not use the item you have raised a complaint about.
9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, packet and box (if any).
11. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of products due to allergic reactions is not applicable. If you are unsure of a product’s suitability, kindly consult an expert.
Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Aarvi Organics is not responsible for damage after delivery.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

REFUND & REPLACEMENT POLICY
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 7 to 10 business days post refund initiation for online refund to be initiated.
In case of return, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, in your account (Add the snap of courier bill in the mail).

Returns Due To Non-Availability Of Customer:
To ensure that your order is delivered in a timely manner, we request you to provide complete details of the shipping address including
flat number, building number, street name, locality and nearest landmark. Please provide the correct pincode and contact number to ensure swift delivery.
In the event that product(s) are returned due to the non-availability of a customer, we will cancel the order and process the refund as per our Refunds Policy.
If you would still like to receive the product(s), we request you to place the order again.

Impairment & Damages
We take the utmost care and accountability while sending our products to you.
Your package is screened and goes through an extensive quality check so that we deliver the best to you.
However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery.
Please keep a note of the following:
1. Do not use the products
2. Take proper snapshots of the products
3. Keep the invoice copy with you
If, however, the order is placed through an online marketplace, please raise the issue to our customer service team. In such a case, Aarvi Organics is not responsible for any damages caused.
All claims for shortages or damages must be reported to customer service on the day of delivery.

Change of Packaging
Packaging, bottles and communications at Aarvi Organics undergo constant innovation and changes without affecting the formulation and efficacy of the product.
These changes are for seamless user experience and comply with government notifications.
Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations.
There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.

In our product packaging policy, we are slowly moving towards eco-friendly. So, going forward you may start to receive products in a different packaging material.
The changes in packaging is for innovation & eco-friendly will in no way hamper the authenticity or efficacy of the products. Thank you for joining our efforts towards environment conservation.