Terms and conditions

SHIPPING POLICY

We deliver to all major pin codes across cities in India! You can confirm if we deliver to your area by entering your pin code on any checkout page.
We deliver orders within the timeframe specified. Delivery timelines are measured in working days which exclude Sundays and public holidays.
In case of delays, we will ensure that you are duly informed.
1. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
2. Once your order has been confirmed and dispatched, you will receive an email with the details of the Order number. We usually dispatch most orders within 3-5 business days.
3. The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days.
Product delivery may get delayed due to reasons relating to logistics issues.
4. If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes.
We will target to dispatch all orders within a maximum of 7-10 days from the Date of Order.
5. Split shipments are completely normal. Rest assured, you will only have to pay the shipping, on the first package you receive.
6. Orders can be delayed due to COVID Situation & logistic issues. Rest assured we are going to deliver your products at the earliest.
7. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.
8. Cash on Delivery (COD) is not available.
9. The prices and charges mentioned on the website at the time of placing the order are final. You don’t have to pay any other than what is advised to you at the time of placing the order.

DELIVERY POLICY
1. To ensure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to constraints on logistics due to COVID-19.
In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines and request you to bear with us.
2. Cash on Delivery (COD) option is not available.
3. We take extensive precautions on the safety of the products and its packaging while dispatching it.
We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
4. If the shipment is tampered or damaged, please do not accept it.
5. Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
6. If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via
email within 24 hours of the delivery intimation, wherein you will have to give 3-5 days to investigate with our courier partners.
7. For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery.5-7 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.
8. In case of return, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, in your account (Add the snap of courier bill in the mail).
9. We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
10. We reserve the right to pause deliveries to any part of the country at any time if so warranted.
11. Products with a date of expiration of below 1 month would be eligible for a return, wherein,
the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 2 months.
12. Resellers are not eligible for Offers.
13. All purchases are shipped from our warehouse in Chennai, Tamil Nadu by reputed courier agencies. Please allow following number of days from receipt of your order

Domestic Delivery
3-7 business days for domestic delivery

International Delivery
14-21 business days for international delivery (PS: international deliveries maybe subject to customers duties that the customer will have to pay to recieve the package. We only charge shipping fee and not customs)

PAYMENT POLICY
1. We accept online orders through the following modes of payment. Visa & MasterCard Debit & Credit cards from select banks in India.
2. Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number
(on the back of the card) when you make an online transaction using your Credit Card.
3. If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to contact@aarviorganics.com and provide the following information:
a. Transaction Reference Number.
b. Amount debited with registered Email ID
c. Date & Time of Transaction.

Cancellation Policy
Orders once placed through www.aarviorganics.com cannot be cancelled and no refunds will be made once an order has been successfully placed through www.aarviorganics.com

RETURN & EXCHANGE POLICY
1. Aarvi organics are non-returnable due to hygiene/health and personal care/wellness nature of the product.
2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Order number to contact@aarviorganics.com,
within 24 hours of the order delivery. We would require 3-5 business days to revert.
3. Kindly take picture of the damaged/tampered side of the product or package.
4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
a. Package has accessories missing.
b. Damaged or broken bottles/pack.
c. Wrong product delivery.
d. Expired product delivery.
6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging.
Retain the invoice and original manufacturer’s packing for successful pick-up and return.
7. Returns will not be accepted if:
a. The product is damaged.
b. It is without invoice.
c. It is with tampered order number and price
d. It is without its original packaging.
8. Please do not use the item you have raised a complaint about.
9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, packet and box (if any).
11. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of products due to allergic reactions is not applicable. If you are unsure of a product’s suitability, kindly consult an expert.
Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Aarvi Organics is not responsible for damage after delivery.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

REFUND & REPLACEMENT POLICY
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 7 to 10 business days post refund initiation for online refund to be initiated.
In case of return, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, in your account (Add the snap of courier bill in the mail).

Returns Due To Non-Availability Of Customer:
To ensure that your order is delivered in a timely manner, we request you to provide complete details of the shipping address including
flat number, building number, street name, locality and nearest landmark. Please provide the correct pincode and contact number to ensure swift delivery.
In the event that product(s) are returned due to the non-availability of a customer, we will cancel the order and process the refund as per our Refunds Policy.
If you would still like to receive the product(s), we request you to place the order again.

Impairment & Damages
We take the utmost care and accountability while sending our products to you.
Your package is screened and goes through an extensive quality check so that we deliver the best to you.
However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery.
Please keep a note of the following:
1. Do not use the products
2. Take proper snapshots of the products
3. Keep the invoice copy with you
If, however, the order is placed through an online marketplace, please raise the issue to our customer service team. In such a case, Aarvi Organics is not responsible for any damages caused.
All claims for shortages or damages must be reported to customer service on the day of delivery.

Change of Packaging
Packaging, bottles and communications at Aarvi Organics undergo constant innovation and changes without affecting the formulation and efficacy of the product.
These changes are for seamless user experience and comply with government notifications.
Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations.
There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.

In our product packaging policy, we are slowly moving towards eco-friendly. So, going forward you may start to receive products in a different packaging material.
The changes in packaging is for innovation & eco-friendly will in no way hamper the authenticity or efficacy of the products. Thank you for joining our efforts towards environment conservation.

Suspending Promotions
Aarvi Oragnics reserve the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.

Note to Customers
Fair Usage Policy
We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies.
These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves.
To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

Out of stock items
We apologize for the inconvenience this may cause. Please recheck availability on a later date or contact us.

Contact Us:
If any queries or needs assistance, kindy contact us:
Email: contact@aarviorganics.com (team will get back to you with an update in 2-4 business days)